Privacy Notice

Silvermans Office Furniture

Privacy Notice


We take your privacy seriously. This Privacy Notice explains what personal information we collect and how we use it.

Silvermans Office Furniture is responsible for controlling the processing of the personal information you provide to us and we comply with the Data Protection laws in the United Kingdom and the EU General Data Protection Regulation (GDPR).

About us

Silvermans Office Furniture (“we”/”us”) is an office furniture supply and office design and planning company. We take your privacy seriously. This Privacy Notice explains what personal information we collect and how we use it.

2. What information we collect and how we use it

We want to give all our customers the best standard of service we can and are serious about protecting your personal information. We collect your contact details (Your name, Company name, address, your company phone number fax number and email address) so that we can provide you with the products or service you require from us. Without this information, it would not be possible for us to provide these services.

3. What are the legal grounds for handling your personal information?

Data protection laws require that, to process your personal data, we must meet at least one prescribed condition for it. We rely on the following conditions for the activities we carry out.

Contract

Legal Obligation

Legitimate interest

Consent

Necessary for performance of a contract or to comply with the law
In most cases, you’ll provide information because you want to use our services. This means that our use of your information is governed by contract terms. It’s your choice to give us this information. If you choose not to, we may not be able to provide all the services you want.

Consent
Where we collect other information from you we always ask for your consent first. For example, we ask you to opt in to receive our newsletter. If you don’t want to give consent, or you remove your consent at a later point, we may not be able to provide all the services you want.

We also seek your consent in the following scenarios:

Marketing – To help you explore all your options, from time to time we’d like to let you know about products, services and offers from Silvermans Office Furniture.

Administering promotional activities

Necessary in our legitimate interests or those of a third party
In the United Kingdom, organisations can use personal information where the benefits of doing so are not outweighed by the interests or fundamental rights or freedoms of individuals. The law calls this the “Legitimate Interests” condition for processing.

We rely on this condition for processing personal data for the following benefits:

Complying with legal and regulatory requirements

Marketing services

Reporting and analytical purposes

Tracking activity – Understanding how people use our website or get in touch with us helps us to improve our services.

Maintaining our records and other administrative purposes

Resolving complaints and disputes

Improving data accuracy and completeness

 

4. Who we share your personal information with

If you opt in to receive marketing emails from us, we share your contact details with our advertising agency (Chameleon) and email marketing service (MailChimp). If you order online, your contact details and payment information are collected by WorldPay. However, we do not collect your payment information. Very occasionally your order may be fulfilled directly by the manufacturer and your company address and phone number will be supplied. Except under these circumstances, we do not share your information with any third parties.

Where in the world do we send information?

As a UK based company all the personal information we processed in the UK and is protected by European data protection standards.

How we keep your personal information secure

At Silvermans Office Furniture, we understand how important it is to keep your personal information secure. We use a variety of technologies and procedures to protect your private data from being accessed, used or disclosed in any way it shouldn’t be. For example, we store the information you give us on computer systems with limited access, which are located in controlled facilities. We also regularly review our policies and procedures to make sure they remain relevant.

The security arrangements we’ve put in place include physical, organisational, and technological measures. Together, they help to protect the personal information we hold from risks including:

loss

theft

unauthorised access, collection, use, disclosure, copying, modification, disposal and destruction

We may have to share your information with third parties to carry out some of our services. We require every third party that we share information with to keep up adequate security safeguards and comply with all the required laws and standards for protecting personal information.

How long do we keep your personal information for?

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law, or as set out in any relevant contract we have with you.

Your Rights

You have the right at any time to:

ask for a copy of the information about you held by us in my records;

require us to correct any inaccuracies in your information;

make a request to us to delete what personal data of yours we hold; and

object to receiving any marketing communications from us.

It’s worth noting that in some cases we’re not always required to correct, delete or stop processing personal data, even if you ask us to.

To ask for a copy of your details, or to make a change to your details, please write to:

Data Protection Officer, Silvermans Office Furniture, Fen Road, Chesterton, Cambridge, CB4 1UN

Complaints

We take the privacy of your personal information very seriously. But if you ever feel you need to complain about how we’ve handled things, you can contact us in any of the following ways:

Write to: Data Protection Officer, Silvermans Office Furniture, Fen Road, Chesterton, Cambridge, CB4 1UN

Email: sales@csilverman.co.uk

Call: 01223 425168 or 01223 423955

If you're still unhappy with any aspect of how we handle your personal information, you also have the right to contact the Information Commissioner’s Office (ICO). This is the supervisory authority that regulates handling of personal information in the UK. You can contact them in the following ways:

Go to their website: www.ico.org.uk

Call: 0303 123 1113.

Write to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.